Ordering
Orders can be placed through our website, by email, or by contacting our customer service team. To ensure availability, we recommend placing orders as early as possible. All orders are subject to acceptance and confirmation by Posh Nosh.
Changes & Cancellations
Please see “Ordering Policy” for further details
Delivery
We will make every effort to deliver on time. Delivery times are estimates and may be affected by traffic, weather or other circumstances outside our control. The customer is responsible for providing accurate delivery information and site access instructions.
Allergies & Dietary Requirements
We have designed a range of menus to cater for many special dietary requirements. If you cannot find a suitable option, please contact us, and we will be happy to advise on the most appropriate alternatives.
Whilst we operate strict food safety and hygiene procedures, all food is prepared in an environment where allergens are present. As a result, we cannot guarantee that any product is completely free from traces of allergens due to the risk of cross-contamination.
Product Availability
Whilst every effort will be made to supply the products ordered, Posh Nosh reserves the right to substitute ingredients or products where necessary due to availability. Any substitute will be of equal or higher quality and, where reasonably practicable, customers will be notified if the substitution affects allergens or dietary requirements.
Pricing
Whilst every effort is made to ensure that prices are accurate, errors may occasionally occur.
Posh Nosh reserves the right to correct any pricing, typographical or administrative errors on our website, quotations, emails, order confirmations or invoices prior to the fulfilment of an order.
If a pricing error is identified after an order has been placed but before it has been fulfilled, we will notify the customer as soon as reasonably practicable. The customer will have the option to proceed with the order at the correct price or cancel the affected order without penalty.
Prices are subject to change without notice. However, any accepted and confirmed order will be charged at the agreed price, unless an obvious pricing error has occurred.
Promotional offers, discounts and special pricing may be withdrawn or amended at any time unless already applied to an accepted and confirmed order.
All prices quoted are exclusive of VAT unless otherwise stated.
Refunds & Credits
Posh Nosh is committed to providing high-quality products and excellent customer service.
Requests for refunds or account credits must be reported within 24 hours of delivery and will be assessed on a case-by-case basis.
Refunds or account credits will only be issued following a full investigation by Posh Nosh into the circumstances of the claim. We may request supporting information, including photographs or other relevant evidence, to assist with our investigation.
Where a refund or credit is approved, it will be processed using the original payment method or applied as a credit to the customer’s account, as appropriate.
Quality Guarantee
If there is an issue with your order, please contact us within 24 hours of delivery. We will investigate all concerns promptly and fairly.
Late Payment
Payment is due in accordance with the agreed payment terms stated on the invoice.
Where payment is not received by the due date, Posh Nosh reserves the right to charge statutory interest and claim compensation for debt recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended.
We also reserve the right to suspend or refuse further orders and deliveries until all outstanding balances have been paid in full.
The customer shall be responsible for any reasonable costs incurred by Posh Nosh in recovering overdue amounts.
Reusable Equipment
Platters, crates, thermal bags and other reusable equipment remain the property of Posh Nosh. We reserve the right to charge for items that are not returned or are damaged.
Liability
Our liability is limited to the value of the goods supplied. We are not liable for indirect or consequential losses.
Privacy
Customer information is handled in accordance with our Privacy Policy and applicable data protection legislation.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
Posh Nosh Group Ltd
Email: hello@poshnosh.co.uk
Telephone: 0115 94
Website: www.poshnosh.co.uk
