Placing Orders
Orders can be placed through our website, by email, or by contacting our customer service team. To ensure availability, we recommend placing orders as early as possible. All orders are subject to acceptance and confirmation by Posh Nosh.
Order Deadlines
Standard buffet and catering orders should be placed no later than 12:00 noon on the working day prior to delivery unless otherwise agreed. Larger events, bespoke menus, or special dietary requirements may require additional notice.
Amendments to Orders
Unless otherwise agreed in writing, the following amendment policy applies to standard buffet and catering orders. Bespoke events, large functions and special-order products may be subject to different amendment notice periods.
Menu selections, dietary requirements, delivery details, guest numbers and quantity amendments should be notified as early as possible. Whilst every effort will be made to accommodate changes, amendments requested after the applicable notice period cannot be guaranteed and may incur additional charges.
The amendment notice periods below apply to quantity reductions. Where amendments result in additional purchasing, production or staffing costs, Posh Nosh reserves the right to apply reasonable additional charges.
Reductions in quantities up to £250 in value
- More than 24 hours before delivery: No charge.
- Less than 24 hours before delivery: The original confirmed quantity will be charged in full.
Reduction in quantities over £250 in value / up to £1000 in value
- More than 48 hours before delivery: No charge.
- Within 24–48 hours of delivery: Up to 50% of the value of the reduced items may be charged.
- Less than 24 hours before delivery: The original confirmed quantity will be charged in full.
This policy reflects the fact that food production, purchasing and staffing commitments are typically made in advance of delivery.
Where products have been specially purchased, prepared, or produced for a customer, Posh Nosh reserves the right to charge the full value of the affected items, regardless of the notice period.
Cancellation Policy
We understand that plans can change and will always do our best to accommodate amendments and cancellations.
Individual Buffet & Catering Orders
| Notice Period |
Cancellation Charge |
| More than 5 working days |
No charge |
| 3–5 working days |
25% of order value |
| 1–2 working days |
50% of order value |
| Less than 24 hours |
100% of order value |
Large Events & Bespoke Catering
For events exceeding £1,000 in value, or where bespoke menus, equipment hires, staffing or special-order products have been arranged:
| Notice Period For Amendments / Cancellation |
Charge |
| More than 10 working days |
No charge |
| 5–10 working days |
50% of order value |
| Less than 5 working days |
100% of order value |
Where products have been specially purchased, prepared, or produced for a customer, Posh Nosh reserves the right to charge the full value of the affected items, regardless of the notice period
Any cancellation charges detailed within this policy are exclusive of VAT. Where applicable, VAT will be added at the prevailing rate.
Delivery Information
Customers are responsible for providing accurate delivery addresses, contact details, site access instructions and any relevant security or parking information to ensure successful delivery.
Delivery Times
We aim to deliver all orders within the following standard delivery windows. These are estimated delivery windows and not guaranteed delivery times.
- Breakfast Deliveries: 8:30am – 9:30am
- Buffet Deliveries: 8:30am – 12:00 noon
Whilst every effort is made to deliver on time, delivery times are estimates only and may vary due to traffic, adverse weather, vehicle breakdowns, customer delays or other circumstances beyond our reasonable control. Posh Nosh shall not be liable for any indirect or consequential loss, loss of profit, business interruption or other losses arising from delays caused by circumstances beyond our reasonable control.
Failed Deliveries
Where delivery cannot be completed because of an incorrect address, restricted access, the absence of an authorised recipient or any other circumstance within the customer’s control, the order shall be deemed delivered. No refund will be due, and any subsequent re-delivery requested by the customer may incur an additional delivery charge. Where possible, Posh Nosh will make reasonable efforts to contact the customer using the provided contact details before leaving the delivery location.
Food Storage
Food is delivered in insulated Therma Boxes with ice packs designed to maintain the appropriate temperature during transportation. For optimal quality and food safety, food should ideally be consumed within 6 hours of delivery, unless it is refrigerated immediately upon receipt. Posh Nosh cannot accept responsibility for the quality or safety of food that has not been stored or handled in accordance with this guidance.
Minimum Order Values & Delivery Areas
Minimum order values may apply depending on the delivery location and service requested.
Posh Nosh delivers throughout selected areas of the East Midlands. Delivery availability is subject to postcode, order value and operational capacity.
We reserve the right to refuse or decline orders that fall outside our normal delivery area or do not meet the applicable minimum order value.
Delivery charges may apply for certain locations or where minimum order values are not met. Any additional charges will be communicated to the customer before the order is confirmed.
Reusable Equipment and box collection
All Therma Boxes, insulated bags, platters, crates and other reusable delivery equipment remain the property of Posh Nosh.
Wherever possible, equipment will be collected by one of our delivery vehicles when next operating within the area.
Customers must ensure that all reusable equipment is returned or made available for collection within 10 working days of the delivery date.
Customers may also return equipment directly to our premises by prior arrangement.
Replacement charges will apply for equipment that is not returned, is returned damaged, or requires replacement due to misuse. Current replacement charges are available on request and may be updated from time to time.
Acceptance of Delivery & Order Queries
It is the customer’s responsibility to check that the delivery is complete upon receipt. Any shortages, damages, incorrect items or delivery discrepancies should be reported to Posh Nosh within 24 hours of delivery. Failure to notify us within this period may affect our ability to investigate and resolve the issue.
