Placing Orders
Orders can be placed through our website, by email, or by contacting our customer service team. To ensure availability, we recommend placing orders as early as possible. All orders are subject to acceptance and confirmation by Posh Nosh.
Order Deadlines
Standard buffet and catering orders should be placed no later than 12:00 noon on the working day prior to delivery unless otherwise agreed. Larger events, bespoke menus, or special dietary requirements may require additional notice.
Amendments to Orders (Standard Buffet Orders)
Customers may increase or decrease orders before the scheduled delivery date, subject to availability, based on the following criteria:
Reductions in quantities up to £250 in value
- More than 24 hours before delivery: No charge.
- Less than 24 hours before delivery: The original confirmed quantity will be charged in full.
Reduction in quantities over £250 in value / up to £1000 in value
- More than 48 hours before delivery: No charge.
- Within 24–48 hours of delivery: Up to 50% of the value of the reduced items may be charged.
- Less than 24 hours before delivery: The original confirmed quantity will be charged in full.
This policy reflects the fact that food production, purchasing and staffing commitments are typically made in advance of delivery.
Where products have been specially purchased, prepared, or produced for a customer, Posh Nosh reserves the right to charge the full value of the affected items, regardless of the notice period.
Cancellation Policy
We understand that plans can change and will always do our best to accommodate amendments and cancellations.
Individual Buffet & Catering Orders
| Notice Period |
Cancellation Charge |
| More than 5 working days |
No charge |
| 3–5 working days |
25% of order value |
| 1–2 working days |
50% of order value |
| Less than 24 hours |
100% of order value |
Large Events & Bespoke Catering
For events exceeding £1,000 in value, or where bespoke menus, equipment hires, staffing or special-order products have been arranged:
| Notice Period For Amendments / Cancellation |
Charge |
| More than 10 working days |
No charge |
| 5–10 working days |
50% of order value |
| Less than 5 working days |
100% of order value |
Where products have been specially purchased, prepared, or produced for a customer, Posh Nosh reserves the right to charge the full value of the affected items, regardless of the notice period
Any cancellation charges detailed within this policy are exclusive of VAT. Where applicable, VAT will be added at the prevailing rate.
Delivery Information
Customers are responsible for providing accurate delivery addresses, contact details, site access instructions and any relevant security or parking information to ensure successful delivery.
Where a delivery cannot be completed due to incorrect or incomplete information, restricted access, the absence of an authorised recipient, or any other circumstance within the customer’s control, Posh Nosh reserves the right to charge the full order value together with any reasonable additional delivery or redelivery costs incurred.
Delivery Times
We aim to deliver all orders within the delivery windows advertised on our website. Whilst every effort is made to deliver on time, delivery times are estimates only and may vary due to traffic, adverse weather, vehicle breakdowns, customer delays or other circumstances beyond our reasonable control. Posh Nosh shall not be liable for any loss or inconvenience arising from a delayed delivery.
Food Storage
Posh Nosh delivers food in insulated thermal boxes designed to help maintain the appropriate temperature during transportation.
Once the food has been removed from the thermal boxes, it should be stored and handled appropriately. For quality and food safety reasons, we recommend that food is consumed within 3 hours of removal from the thermal boxes. Posh Nosh cannot accept responsibility for the quality or safety of food that has not been stored or handled in accordance with this guidance.
Minimum Order Values & Delivery Areas
Minimum order values may apply depending on the delivery location and service requested.
Posh Nosh delivers throughout selected areas of the East Midlands. Delivery availability is subject to postcode, order value and operational capacity.
We reserve the right to refuse or decline orders that fall outside our normal delivery area or do not meet the applicable minimum order value.
Delivery charges may apply for certain locations or where minimum order values are not met. Any additional charges will be communicated to the customer before the order is confirmed.
Reusable Equipment and box collection
Our automated scheduling system collects our thermo boxes; the collection date depends on the area and future deliveries. If you have any issues with Box Collections, please contact our customer service team, who will try to arrange a more convenient collection slot.
Reusable platters, crates, insulated delivery boxes, thermos boxes, and other returnable equipment remain the property of Posh Nosh. Charges may apply for any items that are not returned or are returned damaged.
To help us maintain high hygiene standards, we reserve the right to apply a cleaning charge where returnable equipment is returned with excessive food waste, rubbish, spills, or requires deep cleaning before it can be reused.
Order Queries
Any shortages, damages or delivery discrepancies should be reported within 24 hours of delivery.
