1. Introduction

Posh Nosh is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or purchase our products and services.

2. Who We Are

Posh Nosh Group Ltd is the data controller responsible for your personal information.

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details provided at the end of this document.

3. Information We Collect

Depending on how you interact with us, we may collect:

• Name
• Company name
• Billing and delivery addresses
• Telephone number
• Email address
• Payment information
• Order history
• Dietary or allergen information provided by you
• Website usage information through cookies and analytics

4. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Manage your customer account
• Respond to enquiries
• Provide customer support
• Send order confirmations and delivery updates
• Improve our products and services
• Meet our legal and regulatory obligations
• Send marketing communications where you have chosen to receive them

5. Lawful Basis for Processing

We process personal information where necessary to:

• Perform a contract with you
• Comply with legal obligations
• Pursue our legitimate business interests
• Obtain your consent where required

6. Sharing Your Information

We only share your information where necessary to provide our services.

This may include:

• Payment providers
• Delivery partners
• IT service providers
• Professional advisers
• Regulatory authorities where required by law

We never sell your personal information to third parties.

7. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

8. Data Retention

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting and tax obligations.

9. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

For further information, please refer to our Cookie Policy.

10. Your Rights

Under UK data protection law you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information where appropriate
• Restrict or object to processing
• Request transfer of your information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

11. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Posh Nosh Group Ltd

Email: hello@poshnosh.co.uk

Telephone: 0115 9399447

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website and will take effect from the date of publication.